Marketplace & Seller Policy

To sell on Souq Qatar, you must:

• Be at least 18 years old and legally capable of entering contracts.
• Provide valid identification (Qatar ID or passport) during the seller application.
• For enterprise sellers: provide a valid Commercial Registration (CR) and brand authorization documents.
• Agree to the seller declaration and sign it electronically.

Souq Qatar offers two seller tiers:

• Standard Seller: Individual sellers with a 6% commission rate on completed sales.
• Enterprise Seller: Authorized brand partners and registered businesses with a 12% commission rate, eligible for official brand badges.

Sellers must follow these rules when listing products:

• List only authentic, genuine products. Counterfeit or fake products are strictly prohibited.
• Provide accurate product names, descriptions, prices, and images.
• Products should be listed in the correct category.
• Images must be of the actual product, not stock photos that misrepresent the item.
• Bilingual listings (English and Arabic) are encouraged for better visibility.

The following products are strictly prohibited on Souq Qatar:

• Counterfeit, fake, or replica products.
• Illegal drugs, narcotics, or controlled substances.
• Weapons, ammunition, and explosives.
• Alcohol and tobacco products.
• Prescription medications without proper authorization.
• Stolen or goods obtained illegally.
• Products that violate Qatar law or Islamic values.
• Adult content and explicit materials.

Sellers set their own prices. All prices must be in Qatari Riyals (QAR). The platform commission is deducted from the seller payout:

• Standard sellers: 6% commission on each completed sale.
• Enterprise sellers: 12% commission on each completed sale.
• The platform covers payment gateway processing fees; they are not deducted from seller payouts.
• Sellers receive their earnings after the order is marked as delivered.

Sellers are expected to maintain high fulfillment standards:

• Keep product stock levels accurate and up to date.
• Respond to customer messages within 24 hours.
• Ship or prepare orders for delivery promptly after confirmation.
• Ensure products match their listings in quality and description.
• Maintain a seller rating above 90%. Consistently low ratings may result in account review.

All communication between buyers and sellers must stay within the Souq Qatar messaging system. Sharing phone numbers, email addresses, external links, or attempting off-platform payments is strictly prohibited. Messages are automatically filtered for such content to protect user safety.

Only verified buyers who have purchased a product can leave a review. Sellers must not post fake reviews, offer incentives for positive reviews, or retaliate against negative reviews. Violations result in review removal and potential account suspension.

Souq Qatar reserves the right to suspend or terminate seller accounts for violations of this policy, including:

• Selling prohibited or counterfeit products.
• Repeated failure to fulfill orders or respond to customers.
• Attempting to bypass platform payments or communication rules.
• Receiving consistent negative feedback or low ratings.
• Engaging in fraudulent or deceptive practices.

Sellers receive weekly performance summaries via email, including sales data, ratings, and order statistics. These reports help sellers track their performance and improve their store.

Sellers can contact platform support through the Contact Us page or at hello@souqqatar.qa for any questions about this policy or their seller account.