Terms & Conditions

Welcome to Souq Qatar ("Souq Qatar", "we", "us", or "our"), a bilingual online marketplace operating in the State of Qatar under the domain souq-qatar.net. By registering an account, browsing listings, placing an order, selling products, or otherwise using our platform in any capacity, you acknowledge that you have read, understood, and agreed to be bound by these Terms & Conditions ("Terms"), our Privacy Policy, and our Marketplace Policy, together with all applicable laws and regulations of the State of Qatar.

If you do not agree with any part of these Terms, you must stop using the platform immediately. Your continued use of Souq Qatar after any updates to these Terms constitutes your acceptance of the revised Terms.

In these Terms, the following terms shall have the meanings set out below:

• "Platform" refers to the Souq Qatar website, mobile application, and all related services.
• "User" refers to any individual who accesses or uses the Platform, whether registered or not.
• "Buyer" refers to a User who browses, purchases, or intends to purchase products.
• "Seller" refers to a User who lists, sells, or intends to sell products on the Platform.
• "Enterprise Seller" refers to a Seller who has completed the enterprise onboarding process and represents an authorized brand or distributor.
• "Order" refers to a confirmed purchase request placed by a Buyer.
• "Wallet" refers to the digital balance system integrated into your account for deposits and payments.

To access most features of the Platform, you must register an account. You agree to the following responsibilities:

• You must be at least 13 years of age to create an account. Users under 18 must obtain the consent of a parent or legal guardian before registering and using the Platform.
• You must provide accurate, current, and complete information during registration and keep it updated.
• You are solely responsible for maintaining the confidentiality and security of your password and account.
• You must not share your account credentials with any third party or create multiple accounts to circumvent Platform rules.
• You must notify us immediately of any unauthorized access to or use of your account.
• All activity that occurs under your account is your responsibility, whether authorized by you or not.

Sellers are subject to additional obligations to ensure a trustworthy marketplace:

• Sellers must complete the identity verification process (Qatar ID and passport for standard sellers; commercial registration and brand authorization for enterprise sellers) before listing products.
• Sellers must list only genuine, authentic products and must not sell counterfeit, replica, or prohibited items.
• Sellers must provide accurate product descriptions, images, pricing, and stock availability.
• Sellers must fulfill confirmed orders promptly and cooperate with delivery coordination.
• Enterprise Sellers must maintain valid brand authorization and commercial registration at all times. Loss of authorization must be reported to Souq Qatar immediately.
• Sellers are responsible for any warranty claims on products they sell, unless otherwise stated in the product listing.

When you place an order on Souq Qatar, the following terms apply:

• You confirm that all information provided at checkout (delivery address, phone number, city) is accurate and complete.
• Orders are subject to product availability and seller acceptance. An order confirmation does not guarantee fulfillment if the product is out of stock.
• All prices are listed in Qatari Riyals (QAR) and are inclusive of applicable taxes where required.
• Available payment methods include Cash on Delivery (COD), wallet balance, and card payments where supported. Souq Qatar reserves the right to add or remove payment methods at any time.
• Vouchers and promotional discounts are applied at checkout and are subject to their individual terms, including expiry dates and minimum spend requirements.
• Souq Qatar reserves the right to refuse or cancel any order at any time, including for suspected fraud, pricing errors, or violation of these Terms.

Delivery times are estimates and vary by location, seller, and product availability. The following delivery terms apply:

• Free express delivery is available in Doha and Al Rayyan for qualifying orders above 500 QAR.
• Delivery to other cities and areas in Qatar may incur additional fees as displayed at checkout.
• You are responsible for being available to receive your order at the provided delivery address.
• If you are unavailable at the time of delivery, the courier may attempt redelivery or return the item to the seller, subject to the seller's delivery policy.
• Souq Qatar is not directly responsible for delivery delays caused by third-party couriers, weather conditions, or circumstances beyond our control.

Returns and refunds are governed by our Returns & Refunds Policy. The general principles are:

• Eligible items may be returned within 7 days of delivery, provided they are unused, in original packaging, and in the same condition as received.
• Certain categories (such as perishable goods, personal care items, and digital products) may not be eligible for return.
• Approved refunds are credited to your Souq Qatar wallet balance and are not transferred to external bank accounts or cards.
• The seller and Souq Qatar reserve the right to refuse returns that do not meet the eligibility criteria.
• For full details, please refer to our Returns & Refunds page.

The Souq Qatar wallet is a digital balance system that allows you to deposit funds and make payments on the Platform. The following terms apply to wallet usage:

• You may deposit funds into your wallet using available payment methods. Deposited funds are non-interest-bearing.
• Wallet funds may be used for purchases on the Platform and to receive refunds.
• Withdrawals from the wallet to external bank accounts or cards are not supported. The wallet is intended solely for in-platform transactions.
• All wallet transactions are recorded, timestamped, and auditable.
• Souq Qatar is not responsible for lost wallet balances due to user negligence, including sharing account credentials.
• Suspicious or fraudulent wallet activity may result in temporary suspension of wallet access pending investigation.

To maintain a safe and trustworthy marketplace, you agree not to engage in any of the following prohibited activities:

• Sharing phone numbers, email addresses, social media handles, or external links in chat messages. Such content is automatically filtered by our scam-prevention system.
• Attempting to complete payments outside the Platform, including bank transfers, external wallets, or in-person cash exchanges.
• Selling counterfeit, fake, replica, stolen, or otherwise prohibited products.
• Creating false, misleading, or incentivized reviews, or attempting to manipulate seller or product ratings.
• Harassing, threatening, intimidating, defrauding, or discriminating against other users.
• Impersonating another person or entity, or falsely claiming brand authorization.
• Using automated scripts, bots, or scrapers to access or collect data from the Platform without permission.
• Using the Platform for any activity that violates the laws of the State of Qatar, including but not limited to money laundering, terrorism financing, or trade in restricted goods.

All communication between buyers and sellers must take place within the Platform's in-app messaging system. This ensures safety, dispute resolution, and compliance with our policies. The following rules apply:

• Sharing personal contact information (phone, email, social media) through messages is prohibited and will be automatically filtered.
• Messages containing external links, especially those directing users to other websites or payment portals, will be flagged.
• Souq Qatar reserves the right to review, filter, or remove messages that violate these Terms.
• Users may report suspicious or abusive messages through the in-app reporting system.

If you encounter a problem with a seller, buyer, or product, you may submit a report through the Platform. Souq Qatar will review reports and may take action, including warnings, account suspension, or permanent bans. Souq Qatar acts as an intermediary and is not a party to transactions between users. We encourage users to attempt to resolve disputes amicably before escalating.

All content on the Platform, including the Souq Qatar logo, brand identity, page designs, text, graphics, software, and user interface, is owned by Souq Qatar or its licensors and is protected by the intellectual property laws of the State of Qatar. You may not copy, reproduce, modify, distribute, or exploit any Platform content without prior written permission.

Sellers retain ownership of their product images and descriptions but grant Souq Qatar a non-exclusive license to display them on the Platform for the purpose of listing and selling.

If you believe your intellectual property rights have been infringed by a listing on the Platform, please contact us with details of the alleged infringement.

Souq Qatar operates as a marketplace that connects buyers and sellers. We are not a party to any transaction between users and do not directly sell products unless explicitly stated. To the maximum extent permitted by Qatar law:

• We are not liable for the quality, safety, legality, or accuracy of products sold by sellers.
• We are not liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Platform.
• We are not liable for the actions or omissions of sellers, buyers, delivery providers, or payment processors.
• Our total liability for any claim arising from the Platform shall not exceed the total amount you paid to Souq Qatar in the preceding 3 months, if any.

Souq Qatar reserves the right to suspend, restrict, or terminate your account and access to the Platform at any time, without prior notice, if we believe you have violated these Terms, applicable law, or our policies. Upon termination, any pending orders and wallet balances may be subject to review. You may request account deletion at any time by contacting our support team.

These Terms are governed by and construed in accordance with the laws of the State of Qatar. Any disputes arising from or relating to your use of the Platform shall first be attempted to be resolved through good-faith negotiation. If the dispute cannot be resolved amicably within 30 days, it shall be submitted to the exclusive jurisdiction of the courts of Doha, Qatar.

We may update or modify these Terms at any time. Significant changes will be communicated through the Platform or by email. The effective date indicated at the top of this page reflects the most recent revision. Your continued use of the Platform after the effective date of any changes constitutes your acceptance of the updated Terms. If you do not agree to the updated Terms, you must stop using the Platform.

If you have any questions, concerns, or requests regarding these Terms & Conditions, please contact us through the Contact Us page on the Platform or at hello@souqqatar.qa.