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Returns & Refunds
Your satisfaction is our priority. Here's everything you need to know about returns and refunds.
Fast Refund to SouqQatar Wallet
Approved refunds are credited instantly to your SouqQatar wallet — no waiting for bank processing. Use your wallet balance for any purchase on the platform. Wallet funds cannot be withdrawn to external accounts.
Return Window
- • 7 days from delivery date for most products
- • 3 days for electronics and mobile phones
- • No returns on hygiene products, food items, and personalized goods
Return Conditions
- • Item must be unused, in original packaging with all tags attached
- • Include all accessories, manuals, and free gifts that came with the product
- • Provide the order number and reason for return
- • The product must not be damaged due to misuse
Refund Process
- Submit a return request from your Orders page
- Our team reviews the request within 24–48 hours
- Ship the item back (free pickup available in Doha area)
- Once received and inspected, refund is processed
- Refund is credited instantly to your SouqQatar wallet
Refund Protection
- • All refunds are processed through SouqQatar's secure system
- • Payment data is encrypted and never shared with sellers
- • If a seller fails to deliver, SouqQatar guarantees your refund
- • Disputes can be escalated to our support team at any time
Non-Returnable Items
- • Food, dates, and perishable goods
- • Perfumes and oud (unless sealed and unopened)
- • Underwear and swimwear
- • Customized or engraved products
Need help with a return or refund?
Contact Support